Primrose Care Home

Independently ran
Homely feel
Quality care

Everyone ages. It is an inherent property of life.
As our bodies and minds develop over time, we adapt to these changes by modifying our decisions and actions. The later years of life can be especially challenging, but Primrose Care Home is here to help.

Primrose Care Home Care Quality Commission Rating

"I have enjoyed living here. My family chose the home on my behalf as they felt it was the best in the area. My visitors can come and go as they please. The meals are excellent. Nothing is too much trouble for all the staff, all I need to do is ask. I love it here!"

O. Howe - Resident

"I have visited many homes in the area and have only found Primrose to give me the care and attention that I need. There’s only one fault I can find, and that’s my age! I wish I was younger to go with all the girls haha! There’s life in the old dog yet!"

J. Mitchell - Current Resident

"My mother was a resident in Primrose Care Home for 5 years. I cannot recommend the care and attention my mother received enough! I had no worries about her welfare at all."

A. Metcalfe - Daughter of Resident

"My father joined Primrose 16 months ago after falling and breaking his hip. His needs were well catered for, especially in light of his progressive dementia. He appreciated the homely atmosphere and the compact nature of the home. I cannot fault the dedication of the staff to my dad’s sometimes challenging behaviour."

B. Rogerson - Son of Resident

"All of the staff in Primrose Care Home are kind, friendly, pleasant, helpful and caring. The activities they do with the residents are brilliant. I would highly recommend this home. I love the way they look after my grandma and make her smile."

Joanne R - Granddaughter of Resident

"I would rate Primrose Care Home with an overall excellent. The care my grandma has received has been second to none, all of the staff go above and beyond to ensure the clients are happy and comfortable."

Jemma S - Granddaughter of Resident

"My partner was in Primrose care home for a weekend's respite. The care she received was second to none. Nothing was too much bother for any of the staff. I am that pleased with the care provided that I am hoping to make it her regular respite place. The home is clean, tidy and very well maintained. All staff and the manager should be proud of the work they are doing."

Donna R - Partner of Resident

Primrose Care Home residents eating
Primrose Care Home sitting and eating area
Primrose Care Home residents sitting in the garden
Primrose Care Home patients enjoying arts and crafts

About Us

Committed to

Primrose Care Home in Sunderland is an excellent, independently-run Care Home of character and distinction offering both Private Care, Residential Care and 24-hour Dementia Care of the highest quality.

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Our Services

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Passenger Lift

Primrose has its very own lift to take residents between floors at the push of a button. Great for those who struggle with stairs or in a wheelchair. Serviced and maintained 4 times a year, a great facility to have in a compact and cosy home like ours.

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Specialist baths

As well as some rooms with en-suites, our main bathrooms have specially designed baths to help with mobility issues and also large enough to have an assisted bath comfortably and practically.

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There are numerous hoists located around the home to assist residents getting around. They range in size relating to the amount of assistance required by each individual resident, with all staff fully trained and how to use them all.

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In house laundry service

Our care home has its own laundry room with fully serviced commercial laundry equipment. After washing and drying, we then also iron and fold all residents clothing before delivering and storing them in their individual rooms.

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personalised food menus

There are different menus on offer each week at Primrose, all made by our in-house full-time chefs who work every day, 365 days a year. We can cater for residents’ individual dietary needs as well as any special requirements they may have.

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Daily activities coordinator

Each day we have dedicated activities coordinators who help plan days out, creative things to do in the home, as well as organising external companies providing entertainment and stimulating things to do.

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Weekly hairdresser

Every week our own professional hairdresser visits the home to give each resident their own personal hair makeover. This helps make each resident, male or female, feel good about themselves and gives them a sense of pride over their appearance.

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Medicine administration

All our senior carers have undergone the relevant and suitable training to administer medicines, as well our registered manager. Audits are then carried out on top of second checks when medicines are administered and is always a top priority in our home. We use a local pharmacy, whom we know very well, to provide each resident with their own specific medicine dosette tray with checking sheets.

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Local Doctor and Optician visits

Regularly in out home healthcare professionals come out to visit the residents. This ranges from on-call doctors to local GPs, hearing specialists, swallowing specialists and even opticians.

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Conservatory with garden access

Our garden recently underwent a major refurbishment and now provides residents with a comforting but practical space to spend time in and relax. We have specific areas where the residents can help with planting and nurture some of the plants. Access is provided via a ramp from the always warm and cosy conservatory!

Reviews / Accreditations

Google Review Care Quality Food Review FSA Sunderland City Council

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